We are pleased to share a video series on contextualizing care, designed for both clinicians and researchers interested in the field. This “Fireside Chat” series is designed to provide an easy to understand and enjoyable (hopefully) way to explain this work. Each combines a conversational style with slides,
graphics, and figures.
The core topics are:
- What is Patient (life) Context?: An Introduction to Contextualizing Care
- Contextualizing Care: A 4-Step Process
- Contextual Error: The Research Evidence
- Preventing Contextual Error: The Research Evidence
Anyone who watches these first four videos (which will take about an hour) should have a strong understanding of the topic, both from a clinical and a research perspective.
The fifth video (Content Coding for Contextualization of Care – 4C) is designed for researchers and quality improvement professionals interested in acquiring audio coding skills essential for studying or measuring contextualization of care.
The sixth video is a special topic: patient context and SDOH. Many have asked how contextualizing care is similar to and different from studying social determinants of health. This video explains.
The VA Health Care System has added information about the implementation of our work to improve contextualization of care in the VA to its Diffusion Marketplace web site for health care innovations. You can visit it at https://marketplace.va.gov/innovations/preventing-contextual-errors-pce-program
Institute for Health Improvement President and CEO Dr. Kedar Mate interviewed Saul about contextualizing care for the UCSF SIREN Coffee & Science Podcast.https://share.transistor.fm/s/a27aa17c
Saul Weiner’s new book, On Becoming A Healer: The Journey from Patient Care to Caring about Your Patients is slated for release by Johns Hopkins University Press on April 7, 2020.
You can learn more about it, read the amazing reviews it’s already received from leaders in health care, and pre-order the book at https://jhupbooks.press.jhu.edu/title/becoming-healer.
Saul Weiner and Amy Binns-Calvey discussed the use of USP “secret shopper” patients in our VA study on the “An Arm and a Leg” podcast on July 24, 2019. You can listen to the show at https://armandalegshow.com/an-actor-walks-into-a-doctors-office/
VA Research Currents has published an article about our work in enhancing contextualization of care in the VA through direct observation by unannounced standardized patients – and how we’re using them to help the VA better provide services to homeless Veterans. Read about it here: ‘Mystery shopper’ model being used to boost VA care.
Listening for What Matters has been named the winner of the 2017 PROSE Award for Excellence in Biological and Life Sciences, one of the five primary categories. The PROSE awards are given annually by the Association of American Publishers’ (AAP) Professional and Scholarly Publishing (PSP) Division for the best scholarly works of the preceding year in the primary categories and 53 subcategories; this year saw a record number of entries submitted by their publishers. Listening for What Matters also won the Nursing & Allied Health subcategory prize.
At 1:50pm Pacific time today, Saul will be speaking in the Plenary Hall at Stanford MedX about the importance of using unannounced standardized patients to directly observe care, one of the core missions of I3PI, Inc. We’ll post video of the talk if/when they make it available.
Update: Here are two clips from the talk:
In about 30 minutes, we’ll be live on WILL Illinois Public Radio, speaking with Niala Boodhoo on the show The 21st about contextual care and doctor-patient communication. Show information (and the archived interview) is at http://will.illinois.edu/21stshow/program/doctor-patient-communication-small-business-development
Saul and Alan met with Mikey McGovern from the New Books Network podcast network and spoke about Listening for What Matters for New Books in Medicine / Psychology / Science, Technology, and Society. Read and listen at http://newbooksnetwork.com/saul-j-weiner-and-alan-schwartz-listening-for-what-matters-avoiding-contextual-errors-in-health-care-oxford-university-press-2016/