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Coffee & Science interview with Saul Weiner

Institute for Health Improvement President and CEO Dr. Kedar Mate interviewed Saul about contextualizing care for the UCSF SIREN Coffee & Science Podcast.

Listen below or at https://sirenetwork.ucsf.edu/podcast/promise-and-pitfalls-adjusting-care-context

Saul Weiner at the 2020 ICCH Plenary

Saul Weiner gave the 2020 Plenary at the International Conference on Communication in Healthcare. You can watch his presentation below or at https://vimeo.com/474981486

Coming in 2020: On Becoming a Healer

Saul Weiner’s new book, On Becoming A Healer: The Journey from Patient Care to Caring about Your Patients is slated for release by Johns Hopkins University Press on April 7, 2020.

You can learn more about it, read the amazing reviews it’s already received from leaders in health care, and pre-order the book at https://jhupbooks.press.jhu.edu/title/becoming-healer.

Saul Weiner and Amy Binns-Calvey on “An Arm and a Leg”

Saul Weiner and Amy Binns-Calvey discussed the use of USP “secret shopper” patients in our VA study on the “An Arm and a Leg” podcast on July 24, 2019. You can listen to the show at https://armandalegshow.com/an-actor-walks-into-a-doctors-office/

Helping homeless Veterans

VA Research Currents has published an article about our work in enhancing contextualization of care in the VA through direct observation by unannounced standardized patients – and how we’re using them to help the VA better provide services to homeless Veterans. Read about it here: ‘Mystery shopper’ model being used to boost VA care.

LFWM wins 2017 PROSE Award for Life and Biological Sciences

Listening for What Matters has been named the winner of the 2017 PROSE Award for Excellence in Biological and Life Sciences, one of the five primary categories. The PROSE awards are given annually by the Association of American Publishers’ (AAP) Professional and Scholarly Publishing (PSP) Division for the best scholarly works of the preceding year in the primary categories and 53 subcategories; this year saw a record number of entries submitted by their publishers. Listening for What Matters also won the Nursing & Allied Health subcategory prize.
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Stanford MedX (updated)

At 1:50pm Pacific time today, Saul will be speaking in the Plenary Hall at Stanford MedX about the importance of using unannounced standardized patients to directly observe care, one of the core missions of I3PI, Inc. We’ll post video of the talk if/when they make it available.

Update: Here are two clips from the talk:

Contextual care on The 21st with Niala Boodhoo

In about 30 minutes, we’ll be live on WILL Illinois Public Radio, speaking with Niala Boodhoo on the show The 21st about contextual care and doctor-patient communication. Show information (and the archived interview) is at http://will.illinois.edu/21stshow/program/doctor-patient-communication-small-business-development

New Books Network interview

Saul and Alan met with Mikey McGovern from the New Books Network podcast network and spoke about Listening for What Matters for New Books in Medicine / Psychology / Science, Technology, and Society. Read and listen at http://newbooksnetwork.com/saul-j-weiner-and-alan-schwartz-listening-for-what-matters-avoiding-contextual-errors-in-health-care-oxford-university-press-2016/

Contextualization workshops

Miriam Tucker reports on our 2016 contextualization of care workshop at the American College of Physicians at Medscape Medical News. We’ll be repeating the workshop (twice) at the 2017 meeting. (Hat tip to Ilene Harris).

New instructional case and June Union League Club event

Our sixth instructional exercise for helping physicians build their contextualization skills has been posted on the Resources page.

And with the help of The Book Stall, we’ll be signing books and speaking at a luncheon at the Union League Club of Chicago on June 17. For ticket information, visit the EventBrite page.

Use Patient Collected Data During Medical Encounters To Improve Contextualization of Care

We are pleased to embark on the next phase of our work inviting patients to collect data during their medical visits for the purpose of improving quality of care. With a recently approved $1.1M grant from the Department of Veterans Affairs, Health Services Research & Development, we will expand our research in Chicago to include Veterans care facilities in Madison, Milwaukee, Cleveland and Los Angeles. The regional Veterans Integrated Services Network (VISN 12) will provide $130-$150/year in additional funds over three years to support the project.

Entitled “Evaluating Use of Patient-Collected Audio Recorded Encounters for Provider Audit Feedback to Reduce Contextual Errors,” the study will evaluate the efficacy of a quality improvement initiative we developed in which patients audio record their visits, and the data is then employed to identify and implement opportunities to improve contextualization of care.  The study has two aims: to identify and address obstacles to implementation of a patient-collected audio audit and feedback quality improvement process, optimizing the extent to which the process is perceived as safe, not burdensome and valuable by clinicians and patients; and to compare the effectiveness of two methods of providing clinicians with feedback on their performance to determine the intensity of the intervention necessary to improve clinician performance at contextualizing care and health care outcomes, and to lower costs.