Institute for Health Improvement President and CEO Dr. Kedar Mate interviewed Saul about contextualizing care for the UCSF SIREN Coffee & Science Podcast.
Saul Weiner’s new book, On Becoming A Healer: The Journey from Patient Care to Caring about Your Patients is slated for release by Johns Hopkins University Press on April 7, 2020.
You can learn more about it, read the amazing reviews it’s already received from leaders in health care, and pre-order the book at https://jhupbooks.press.jhu.edu/title/becoming-healer.
Saul Weiner and Amy Binns-Calvey discussed the use of USP “secret shopper” patients in our VA study on the “An Arm and a Leg” podcast on July 24, 2019. You can listen to the show at https://armandalegshow.com/an-actor-walks-into-a-doctors-office/
VA Research Currents has published an article about our work in enhancing contextualization of care in the VA through direct observation by unannounced standardized patients – and how we’re using them to help the VA better provide services to homeless Veterans. Read about it here: ‘Mystery shopper’ model being used to boost VA care.
Listening for What Matters has been named the winner of the 2017 PROSE Award for Excellence in Biological and Life Sciences, one of the five primary categories. The PROSE awards are given annually by the Association of American Publishers’ (AAP) Professional and Scholarly Publishing (PSP) Division for the best scholarly works of the preceding year in the primary categories and 53 subcategories; this year saw a record number of entries submitted by their publishers. Listening for What Matters also won the Nursing & Allied Health subcategory prize.
At 1:50pm Pacific time today, Saul will be speaking in the Plenary Hall at Stanford MedX about the importance of using unannounced standardized patients to directly observe care, one of the core missions of I3PI, Inc. We’ll post video of the talk if/when they make it available.
Update: Here are two clips from the talk:
In about 30 minutes, we’ll be live on WILL Illinois Public Radio, speaking with Niala Boodhoo on the show The 21st about contextual care and doctor-patient communication. Show information (and the archived interview) is at http://will.illinois.edu/21stshow/program/doctor-patient-communication-small-business-development
Saul and Alan met with Mikey McGovern from the New Books Network podcast network and spoke about Listening for What Matters for New Books in Medicine / Psychology / Science, Technology, and Society. Read and listen at http://newbooksnetwork.com/saul-j-weiner-and-alan-schwartz-listening-for-what-matters-avoiding-contextual-errors-in-health-care-oxford-university-press-2016/
Our sixth instructional exercise for helping physicians build their contextualization skills has been posted on the Resources page.
And with the help of The Book Stall, we’ll be signing books and speaking at a luncheon at the Union League Club of Chicago on June 17. For ticket information, visit the EventBrite page.
We are pleased to embark on the next phase of our work inviting patients to collect data during their medical visits for the purpose of improving quality of care. With a recently approved $1.1M grant from the Department of Veterans Affairs, Health Services Research & Development, we will expand our research in Chicago to include Veterans care facilities in Madison, Milwaukee, Cleveland and Los Angeles. The regional Veterans Integrated Services Network (VISN 12) will provide $130-$150/year in additional funds over three years to support the project.
Entitled “Evaluating Use of Patient-Collected Audio Recorded Encounters for Provider Audit Feedback to Reduce Contextual Errors,” the study will evaluate the efficacy of a quality improvement initiative we developed in which patients audio record their visits, and the data is then employed to identify and implement opportunities to improve contextualization of care. The study has two aims: to identify and address obstacles to implementation of a patient-collected audio audit and feedback quality improvement process, optimizing the extent to which the process is perceived as safe, not burdensome and valuable by clinicians and patients; and to compare the effectiveness of two methods of providing clinicians with feedback on their performance to determine the intensity of the intervention necessary to improve clinician performance at contextualizing care and health care outcomes, and to lower costs.